Privacy Policy

Last updated: April 13, 2026

Contents

1. What Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you visit our website.

Information You Provide:

  • Contact Information: Name, email address, phone number, and mailing address when you submit a quote request, contact form, or contractor application.
  • Project Details: Information about your roofing, siding, windows, or gutter project needs.
  • Payment Information: Billing address and payment details (processed securely via Stripe).
  • Authentication Data: Login credentials for account access (managed via Supabase).

Information Collected Automatically:

  • Usage Data: Pages visited, time spent on site, links clicked, and referral source (via Google Analytics).
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Location Data: Approximate location based on IP address (not precise).
  • Cookies and Tracking: Persistent identifiers to remember your preferences and track site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Process quote requests, respond to inquiries, and manage contractor applications.
  • Communication: Send you updates about your project, promotional offers, and service announcements via email (Brevo/SendGrid).
  • Payment Processing: Securely process payments and manage billing (Stripe).
  • Analytics: Understand how visitors use our site to improve user experience and site performance (Google Analytics).
  • Authentication: Maintain secure access to your account and data (Supabase).
  • Legal Compliance: Comply with applicable laws, regulations, and legal obligations.
  • Fraud Prevention: Detect and prevent fraudulent transactions and unauthorized access.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and enable personalized features. Cookies are small text files stored on your device.

We use the following categories of cookies:

  • Necessary Cookies: Required for site functionality, security, and authentication. These cannot be disabled.
  • Analytics Cookies: Track site usage and performance to help us improve your experience (Google Analytics).
  • Marketing Cookies: Enable personalized advertising and retargeting campaigns.
  • Preference Cookies: Remember your settings and preferences for future visits.

For detailed information about all cookies we use, please visit our Cookie Policy.

4. Do Not Sell My Personal Information

For California Residents (CCPA): Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, used, shared, or sold. You also have the right to delete personal information collected from you and to opt-out of the sale or sharing of your personal information.

Arch & Bow Exteriors does not sell your personal information to third parties for monetary consideration. However, we may share information with service providers (Supabase, Stripe, Google Analytics, Brevo, SendGrid) who assist us in operating our website and conducting our business.

To exercise your CCPA rights or to opt-out of data sharing, please contact us at info@archandbow.ca with the subject line "CCPA Request."

For All Users: You can manage your cookie preferences at any time by clicking the "Cookie Preferences" button in the footer of our website.

5. Your Rights

GDPR Rights (EU Residents):

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete information.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a portable format.
  • Right to Object: Opt-out of marketing communications and certain processing activities.
  • Right to Lodge a Complaint: File a complaint with your local data protection authority.

CCPA Rights (California Residents):

  • Right to Know: Request what personal information we collect and how it's used.
  • Right to Delete: Request deletion of personal information collected from you.
  • Right to Opt-Out: Opt-out of the sale or sharing of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Limit Use: Limit our use of sensitive personal information.

To exercise any of these rights, please contact us at info@archandbow.ca with your request details.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of data:

  • Contact Information: Retained for the duration of your business relationship plus 3 years for legal compliance.
  • Payment Information: Retained per payment processor requirements (Stripe) and applicable law.
  • Analytics Data: Retained for up to 2 years (Google Analytics default).
  • Consent Records: Stored in your browser's localStorage until you clear cookies or withdraw consent. The consent record includes a timestamp for audit purposes.
  • Cookies: Retained according to their individual expiration dates (see Cookie Policy).

You may request deletion of your data at any time by contacting us at info@archandbow.ca.

7. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Email: info@archandbow.ca

Phone: (587) 700-3513

Address: Alberta, Canada

Hours: Mon–Fri 8AM–6PM, Sat 9AM–4PM (Mountain Time)

We will respond to your request within 30 days or as required by applicable law.

This Privacy Policy is effective as of April 13, 2026 and may be updated periodically. We will notify you of significant changes via email or by posting the updated policy on our website.